How To File A Complaint

Internal Dispute Resolution

Address	Berjaya Mutual Berhad West Wing, Level 13, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
Telephone Number	+603-2117 1889
Fax	+603-2142 6029
Email Address	[email protected]
Website	https://www.berjayamutual.com.my

If you are not satisfied with how your complaint has been handled, or the resolution provided by us, you may file your complaint to the Financial Markets Ombudsman Service (“FMOS”), Securities Commission Malaysia (“SC”) or Federation of Investment Managers Malaysia (“FIMM”), for an independent dispute resolution service.

Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services)

The disputes can be filed through the Financial Markets Ombudsman Service (FMOS) website under the “File A Complaint” section. Alternatively, you may call FMOS general line or visit FMOS office to submit the disputes in person or mail the documents. Please be advised that FMOS no longer accepts complaints or documents via fax.

Address	Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services) Company No: 200401025885 Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur
Telephone Number	+603-2272 2811
Website	www.fmos.org.my

You can also direct your complaint to the SC even if you have initiated a dispute resolution process with FMOS.

Securities Commission Malaysia

Address	Consumer & Investor Office Securities Commission Malaysia No. 3, Persiaran Bukit Kiara, Bukit Kiara, 50490 Kuala Lumpur.
Telephone Number	+603-6204 8999
Fax	+603-6204 8991
Email Address	[email protected]
Website	https://www.sc.com.my

Federation of Investment Managers Malaysia

Address	Legal & Regulatory Affairs Federation of Investment Managers Malaysia 19-06-1, 6th Floor, Wisma Capital A, 19, Lorong Dungun, Damansara Heights, 50490 Kuala Lumpur.
Telephone Number	+603-7890 4242
Fax	+603-2093 2700
Email Address	[email protected]
Website	https://www.fimm.com.my